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How jv88 Handles Your Personal Information

This Privacy Policy sets out what data jv88 collects when you open an account, make a deposit through bKash, Nagad or Rocket, and use our lobby — and exactly how we use, store and protect it.

Account data protectionbKash, Nagad, Rocket payment dataYour right to access or delete dataCookie and device data explained
jv88 How jv88 Handles Your Personal Information
HOW WE PROTECT YOU

Our Data Handling Commitments to You

jv88 applies specific technical and operational measures to protect the personal information tied to your account. These cover everything from how your login session is secured to how long we keep your payment history on file. Here is what each commitment means in practice.

Account Security

Your account login is protected by OTP verification sent to your registered mobile number. We do not store your bKash, Nagad or Rocket PIN at any point.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences from your browser settings at any time.

Data Retention

We keep your account and transaction data for as long as your account is open and for a further period required by applicable regulations. You may request deletion once your account is closed.

Requesting Changes

To correct, export or delete your personal data, contact support via live chat or the in-account Help and Privacy section. We will verify your identity before processing any request.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy

If you want to access, correct or delete your personal data, or if you have a question about how jv88 handles information linked to your bKash, Nagad or Rocket transactions, our support team can help. Reach us through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Live Chat Open the chat icon from any page in the lobby. Our team can handle privacy queries, account data requests and wallet-related questions directly.
Email Support Send your privacy request to our support address found in the account help section. Include your registered email so we can match your account.
Account Help Centre Log in to your account, head to Settings, then select Help and Privacy to submit a formal data request or update your communication preferences.

Common Questions About Your Privacy on jv88

These are the questions we hear most often about how jv88 manages personal data, account information and payment records. If your question is not here, reach us via live chat or the account Help and Privacy section.

We collect your name, contact details, date of birth and any information you provide during identity verification. Device data and session logs are also recorded to protect your account.

We retain only what is needed to verify your transaction and reconcile your account wallet. Your mobile wallet PIN is never stored or visible to us at any stage.

Yes. Log in, go to Settings, then Help and Privacy, and submit a data access request. We will verify your identity and respond within the timeframe required by applicable regulations.

Contact us via live chat or email with your registered account details. Once your account is closed and any required retention period has passed, we will process the deletion request.

We share data only with fraud-screening and identity-verification partners who are contractually bound to protect it. We do not sell your personal data to any third party.

Your use of jv88 and any data processing connected to your account depends on whether access is permitted under your local law and eligible region. We recommend checking your local regulations before opening an account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.